Action Plan · CIO
30 · 60 · 90 days — Integration Copilot
First 30 days
Foundations- Engage Walmart IT leadership to confirm onboarding pain points and baseline metrics for SAP integration.
- Define Integration Copilot MVP scope targeting SAP-to-RFID onboarding workflows.
- Establish cross-functional team with IT, Customer Success, and Walmart stakeholders.
- Set up dashboard to track 'Customer onboarding time' and 'Integration incidents' for Walmart SAP integration.
First 60 days
Validate- Deploy Integration Copilot MVP for Walmart SAP-to-RFID onboarding; monitor onboarding time reduction.
- Conduct bi-weekly review with Walmart and internal teams to assess incident trends and root causes.
- Document integration incident types and prioritize remediation actions based on incident frequency.
- Begin onboarding Gap/Athleta to Integration Copilot, targeting Oracle ERP integration.
First 90 days
Decide & scale- Achieve onboarding time reduction for Walmart SAP integration from 90 days to 21 days (assumption: pilot success).
- Reduce integration incidents for Walmart SAP integration from 100 to 25 (assumption: pilot success).
- Expand Integration Copilot rollout to Gap/Athleta Oracle ERP and Burton Snowboards Shopify integration.
- Present quantified TCO savings and onboarding acceleration outcomes to executive leadership.