This isn't a dashboard. It's an agentic decision system grounded in a business ontology.
Management reporting vs. an agentic decision system
- DirectionRetrospective
- OutputA chart, a table, a PDF
- KnowledgeRows in a fact table
- AI roleOptional caption / nice-to-have
- AudienceOne report for everyone
- ActionImplied — left to the reader
- DrillFilter / pivot
- StateRefreshes nightly
- DirectionForward-looking · recommends
- OutputImplication + evidence + actions w/ owner & date
- KnowledgeTyped ontology + linked KB graph
- AI rolePrimary reasoning agent · grounded
- AudienceSame KB, read through CEO / CFO / COO personas
- ActionExplicit · owner · by-when · ties to a decision
- DrillClick any evidence chip → back into the graph
- StateListens to news + signals · re-tags impact live
Ask the system: "What does PSA mean for Avery Dennison in the next 90 days? Cite specific evidence and recommend one action."
A dashboard can't answer that. An agent grounded in a business ontology can — because PSA isn't a string, it's an entity linked to a domain (MG.POLY), a value-chain stage (Inbound), a category (Materials), customers, KPIs and owners. The agent traverses those links, then a CEO-persona writes the answer.
How ontology + KB + taxonomy turn a question into a grounded answer
Each step below is a real component in the app. The grey boxes are knowledge artifacts (static, curated). The blue boxes are agent operations (live, per-question). The orange box is the LLM call. The arrows show how grounding flows in — that's what stops the model from hallucinating.
Three knowledge layers that make AI act like an agent, not a chatbot
17 categories — Brand, Person, Materials, Tech, KPI, Regulation, …
Why it matters for agentic AI:
- Without it, the LLM treats "RFID" and "Walmart" as the same kind of string.
- With it, the agent knows to look up financial impact for a KPI, resolve owner for a Person, check regulation date for a Regulation.
62 typed terms with definitions, domain refs, and a "what this means for AVY" implication.
Why it matters for agentic AI:
- Stops jargon hallucination — the LLM quotes the curated definition rather than inventing one.
- Enables semantic search: ask "EU compliance terms" → ontology returns DPP, ESPR, Scope 1/2/3, even though none contain the word "EU".
9 domains, sub-domains, customers, competitors, KPIs, value chain, journeys — all linked.
Why it matters for agentic AI:
- Lets the agent traverse: "Walmart" → Top Customer → SG segment → Francisco Melo → atma.io → DPP impact.
- Every answer can cite a path through the graph; every claim is back-traceable.
Six things only work because of the grounding stack
MG.POLY · category Materials. Agent cites that definition verbatim and recommends an action grounded in the real product portfolio.SG.RFID / SG.EMBEL.TEX. Graph traversal pulls year, parent domain, and overlap — then the LLM scores the comparison.Three pillars for Data & AI big bets — and how agentic adds value to each
Every agent in the registry must trace its value to one of these three P&L levers. If it doesn't move revenue, monetize data, or expand margin, it doesn't ship.
- 1Diageo brief — tamper-evident HVC label
- 2NPI Scout finds parallel asks from Pernod Ricard & LVMH Wines
- 3R&D Triage lifts NPV · VoC attaches live counterfeit incidents
- ★Pilot in 6 weeks — instead of 6 months
- 1L'Oréal sustainability buyer asks for packaging carbon benchmark across PSA families
- 2Contract & Consent validates AVY's right to publish anonymized dataset
- 3Benchmark aggregates lifecycle data from materials lab + MG plants · IaaS wraps narrative + API
- ★Net-new sustainability subscription ships in days — no atma.io scan needed
- 1Yield Optimizer spots 60% scrap spike on Mentor Line 7 during W&S coating
- 2Cross-checks recipe v3.2 in the KB · simulates oven-temp + tension changes
- 3Sends shift supervisor a one-click fix
- ★Yield recovers in 2 shifts · ~$180k/mo scrap avoided on that line
Same lens, three pillars: Suppliers · Inputs · Process (the agents) · Outputs · Customers. Each row is what the agent fleet actually consumes and produces — not abstract, all AD-real.
Growth
- Diageo
- L'Oréal
- Pfizer brand teams
- Salesforce CRM
- DDGS news feed
- USPTO / EPO
- Win-loss notes
- Brand briefs
- Sell-through signal
- Competitor filings
- Support tickets
- NPS verbatims
- 1 NPI Scout
- 2 Voice-of-Customer
- 3 R&D Triage
- 4 Patent Watch
- Ranked NPI pipeline (NPV × fit)
- Pilot brief
- IP-risk flag
- Prioritized feature set
- R&D
- Product Marketing
- MG / SG GMs
- Account teams
- CGO
Monetization
- atma.io platform
- Brand owners (consent)
- Retailers (sell-through)
- EU regulators (DPP / ESPR)
- Serialized RFID / QR scan events
- Brand consent records
- Contract terms
- Residency rules
- 1 Contract & Consent
- 2 Benchmark
- 3 Data Product
- 4 Insight-as-a-Service
- DPP-as-a-Service
- Apparel Velocity Index
- Authentication API
- Narrative insights
- Brand owners
- Retailers
- Sustainability / ESG buyers
- Regulators
- Partner CDOs
Margin
- AVEVA Historian
- Rockwell PLC
- SAP CO / PP
- BW
- Coupa
- Commodity & freight feeds
- Process tags (temp, tension, coat-wt)
- Downtime codes
- COGS bridge
- Paper / silicone / adhesive prices
- 1 Yield Optimizer
- 2 OEE / Throughput
- 3 Cost-Driver
- 4 Procurement & Energy
- Setpoint rec. (oven temp · tension)
- Downtime root cause
- Negative-margin tail
- Hedge plan
- Shift supervisors
- Plant managers
- COO
- CFO
- CPO
Real value compounds when an insight in one pillar triggers an action in another. SCIKIQ's A2A bus lets agents post events on the shared ontology — any other agent subscribed to that entity reacts. Below are the live cross-pillar handoffs.
SCIKIQ Agent Mesh — registry, identity & control plane for the agent fleet
The SCIKIQ Agent Mesh treats every agent as a first-class workforce identity — registered, discoverable, governed and observable. Every agent is mapped to a pillar, owned by a persona, grounded in the ontology, and wired into the same guardrails as a human user.
- M365 / Copilot · Teams, Outlook, Excel, SharePoint
- ERP & MES · SAP, Oracle, Rockwell, AVEVA
- CRM · Salesforce, Dynamics
- Data plane · Fabric, Snowflake, atma.io
- Other agents · A2A handoff via shared ontology
| Agent | Pillar | Owner persona | Grounding | Tools / systems | Trigger | Guardrails | Status |
|---|---|---|---|---|---|---|---|
| NPI Scout | Revenue | CGO | Ontology · Customer 360 · DDGS | CRM · DDGS · KB | Weekly + event | Obs · Gov · Sec | Live |
| R&D Triage | Revenue | CTO | R&D pipeline · IP graph | PLM · Patents API | Weekly | Obs · Gov · Sec | Live |
| Voice-of-Customer | Revenue | CMO | CRM notes · Tickets · NPS | Salesforce · Zendesk | Daily | Obs · Gov · Sec | Live |
| Patent Watch | Revenue | CTO | IP ontology · Competitor map | USPTO · EPO feeds | Daily | Obs · Gov · Sec | Pilot |
| Data Product | Data $ | CDO | Data catalog · Contracts | Fabric · atma.io | On request | Obs · Gov · Sec | Live |
| Benchmark | Data $ | CDO | Anonymized aggregate KB | Snowflake · DP layer | Monthly | Obs · Gov · Sec | Live |
| Contract & Consent | Data $ | CLO | Consent ledger · Purpose-of-use | OneTrust · Vault | Every call | Obs · Gov · Sec | Live |
| Insight-as-a-Service | Data $ | CDO | Data products + ontology | API gateway · Stripe | On request | Obs · Gov · Sec | Pilot |
| Yield Optimizer | EBITDA | COO | MES · process tags · recipe lib | AVEVA · Historian | Per shift | Obs · Gov · Sec | Live |
| OEE / Throughput | EBITDA | COO | Downtime codes · scheduling | Rockwell · SAP PP | Per shift | Obs · Gov · Sec | Live |
| Cost-Driver | EBITDA | CFO | COGS bridge · SKU × plant | SAP CO · BW | Weekly | Obs · Gov · Sec | Live |
| Procurement & Energy | EBITDA | CPO | Commodity index · contracts | Coupa · Energy APIs | Daily | Obs · Gov · Sec | Pilot |
Every row in the registry is an identity in SCIKIQ — provisioned, scoped, observable, revocable. Just like an employee record.
Guardrails for every agent and every user — Observability, Governance, Security
Agents are workforce. Treat them like one — with identity, policy, audit, and a kill switch. SCIKIQ wraps every agent in the registry with the three rings below, so the same controls apply whether the requestor is a human or an agent acting on a human's behalf.
- Per-agent telemetry — calls, latency, tokens, cost
- Decision trace — prompt → grounding → tool calls → output
- Drift & quality — eval scores against gold answers
- Health dashboard — green / amber / red by agent & pillar
- Issue resolution — replay any session, diff against baseline
- Agent registry — owner, pillar, purpose-of-use on file
- Policy engine — RBAC, data classification, residency
- Approval workflows — high-impact actions need human sign-off
- Audit log — immutable record of every agent action
- Lifecycle — onboard / promote / retire like a person
- Workforce identity — every agent has its own credential
- Least-privilege tools — scoped tokens per system
- Prompt-injection defense — input/output filtering & isolation
- Secrets & PII redaction — at ingress and egress
- Kill switch — revoke any agent in one click
Every request — from a human or another agent — passes through all three rings. Nothing reaches a tool, a system, or the LLM without identity, policy, and trace attached.
- Inputauth · prompt-injection scrub · PII redact
- Reasoninggrounded prompt · cited evidence only
- Actionscoped token · policy check · approval if needed
- OutputPII filter · audit log · telemetry emit
See the SCIKIQ Agent Mesh in action — a request flowing through the registry, guardrails, and back
Follow one real ask — "Why is HVC margin slipping in Wine & Spirits?" — as it traverses identity, the agent map, grounding, tools, guardrails, and telemetry.
- Identity verified ✓
- Data scope: WS-Finance ✓
- Prompt-injection scrub ✓
- Audit log opened ✓
- Cost-Driver agent (EBITDA)
- + Yield Optimizer (EBITDA)
- + Voice-of-Customer (Revenue)
- A2A handoff via ontology
- SAP CO → COGS bridge by SKU
- AVEVA → scrap rate, last 8 wks
- Salesforce → top-5 WS accounts
- Ontology → HVC, PSA, LPM
From Oracle & Databricks → metadata twin → ontology → agents — with Gemini and a self-hosted vLLM safety lane
AD is an Oracle shop (Fusion ERP / SCM / HCM / EPM on OCI + Exadata) with Databricks as the analytics lakehouse and Google Gemini as the enterprise LLM (already rolled out to 22,000+ employees — AD has the world's largest Gemini install base). Partner-side forecast data flows in from Azure Databricks and Oracle ADW. For PII, IP, contract, and recipe data we add a self-hosted LLM served by vLLM on GPU so sensitive prompts never leave the AD perimeter. The glue is a metadata twin (technical + semantic) feeding a knowledge graph + ontology the agents reason over.
safety-gated
per prompt
- PII / employee data → vLLM
- Recipe / coating IP → vLLM
- Contract / pricing → vLLM
- EU residency (DPP) → vLLM
- Everything else → Gemini
+ ontology
- MG · Materials Group
- Label & Graphic Materials (LGM)
- Wine & Spirits
- Beauty & Personal Care
- Pharma
- Industrial & Healthcare
- Label & Graphic Materials (LGM)
- SG · Solutions Group
- Intelligent Labels (RFID)
- Vestcom · Embelex · atma.io
+ ingestion
raw, append → 🥈 Silver
cleansed, joined → 🥇 Gold
KPI / mart
systems of record
L7.OVEN.TEMP + Oracle Manufacturing downtime code DT-204Pricing model — predictable license, pass-through infra, optional accelerator
Three clean line items. The platform license is the only recurring SCIKIQ fee. Infrastructure is consumed and billed directly by the client's cloud. Use-case delivery is an optional CapEx accelerator at go-live.
- Term · 3-year or 5-year
- Includes · standard support, version upgrades, security patches
- Scope drivers · # use cases · # sources · # legal entities
- Billing · annual, in advance
- Owned by · client's cloud account (Azure / AWS / GCP)
- Covers · compute, storage, network, model inference, observability
- Why direct · no markup, full FinOps visibility, tenant isolation
- Optimization · SCIKIQ tunes cache, batch & model routing to keep cost down
- Infra setup · landing zone, networking, identity, observability wiring
- Optional · initial use-case delivery (one or more agents from the registry)
- Booked as · CapEx, amortizable over license term
- Outcome · production-ready agents at go-live, not slideware
License scoped to a single function — e.g. Finance, Manufacturing, or R&D.
- Lower entry point · fastest TTV
- Sized by use cases & sources in scope
- Upgrades to enterprise without re-platforming
One license covering the full enterprise — all pillars, all departments.
- Unlimited departments under a single legal entity
- Tiered by # use cases & # sources configured
- Cross-pillar agent reuse (Revenue × Data × EBITDA)
One license per LE — for groups with many subsidiaries, JVs, or regions.
- Clean ring-fenced billing per LE
- Separate data residency & consent boundaries
- Volume tier across LEs at the group level
| Line item | Type | Who pays | Cadence | Includes |
|---|---|---|---|---|
| SCIKIQ Platform License | OpEx | Client → SCIKIQ | 3-yr / 5-yr · annual | Registry, control plane, standard support, upgrades |
| Cloud Infrastructure | Pass-through | Client → Cloud provider | Monthly · usage-based | Compute, storage, LLM inference, observability |
| One-time Setup | CapEx | Client → SCIKIQ | One-time · milestone | Infra setup; optional initial use-case delivery |
No hidden infra markup. No per-seat creep. License scales by what creates value — use cases, sources, entities.
An agentic system tells you what to do about it — grounded in the same facts you would cite yourself.
The ontology, KB and taxonomy are what make that grounding possible. Without them, the AI is a guessing chatbot. With them, it's a colleague.