Action Plan · COO
30 · 60 · 90 days — Control Tower
First 30 days
Foundations- Establish executive steering committee with representation from Operations, IT, and Customer Success for Walmart and adidas accounts.
- Select pilot sites: Miamisburg (US) and Kunshan (China) facilities for initial Control Tower deployment.
- Audit current SAP S/4HANA and Oracle SCM data flows for gaps in real-time visibility impacting On-time-in-full (OTIF) and disruption response.
- Define baseline metrics: Confirm OTIF at 92% and mean time to mitigate disruption at 36 hours for Walmart shipments.
- Engage Walmart supply chain contacts to align on shared visibility objectives and escalation protocols.
First 60 days
Validate- Deploy Control Tower dashboards integrating SAP S/4HANA and Oracle SCM data for pilot sites.
- Train site operations teams and Walmart account managers on new alerting and escalation workflows.
- Implement real-time exception monitoring for Walmart orders: focus on delayed shipments, inventory shortages, and logistics disruptions.
- Initiate weekly executive reviews of pilot KPIs: OTIF and mean time to mitigate disruption.
- Document early wins and root causes of persistent exceptions; share learnings with adidas pilot team.
First 90 days
Decide & scale- Expand Control Tower pilot to adidas account at Miamisburg site.
- Achieve OTIF improvement to 96%+ and mean time to mitigate disruption below 12 hours for Walmart pilot (assumption: based on initial data trends).
- Present quantified business case to CFO: projected annualized value of 2%+ OTIF improvement and 80% reduction in disruption response time for Walmart and adidas.
- Develop roadmap for global rollout to all top-5 customer accounts, prioritizing Gap/Athleta and Burton Snowboards.
- Establish recurring monthly executive reviews of Control Tower metrics and continuous improvement pipeline.