Customer 360
Inditex (Zara)
Apparel · ES · relationship since 2009 · 1.2% of AVY revenue
Health · WATCH
FY25 revenue
$110M
YoY growth
+12.2%
Share of wallet
38%
NPS
65 (+1)
Open pipeline
$48M
Product mix · share of Inditex (Zara) wallet held by AVY
Strong in tags; share-take pending on DPP RFP.
Apparel tags · 68%
RFID inlays · 30%
DPP exploration · 2%
Contract: Apparel MSA · expires Dec 2027 · auto-renew: Yes · price-step-review: None
Open opportunities · 1
$48M total · weighted $24M at 50% blend
EU DPP rollout RFP (Inditex group)
RFP issued · Decision May 28
$48M
55% prob
Active risks · 1
$24M exposed across 1 risks
Inditex pursuing dual-vendor strategy
Exposure $24M
HIGH
Relationship map
Senior-to-senior engagement is healthy; mid-level coverage gaps in technical procurement
| Their side | Our side | Last touch |
|---|---|---|
| Inditex CSO | EU GM | 2026-05-10 |
Recent activity timeline
Wins clustered last 30 days; one open risk to track
2026-05-10
RFP clarifications
2026-04-22
DPP RFP issued
AI account plan
What to do next on this account — synthesized from products, opps, risks, relationships and timeline
AI Plan
Inditex RFP is the second-largest committed DPP opportunity in Europe. Submit by May 28 with Burton evidence + adidas reference; offer EU-data-resident DPP stack and 99.95% SLA — beats both competitors on those two dimensions.
Refreshed on each visit; click "Brief me deeper" to expand any section into a working document.
Cockpit Q&A · Inditex (Zara)
Ask anything about this account
What's the one move that locks the next 24 months on this account?
Draft an email to Inditex CSO.
Top 3 things to bring to the next QBR.